HYER HAIR Policies & Customer Care
Shipping Policy
Order Processing
HYER HAIR orders are typically processed within 1–3 business days, excluding weekends and holidays. Because our products are prepared in batches, processing times may vary depending on product availability.
Shipping & Delivery
Orders are shipped using shipping services arranged through Pirate Ship. Tracking information will be provided when available.
Delivery times are estimates provided by the carrier and are not guaranteed by HYER HAIR. Delays may occur due to weather, holidays, carrier issues, or other circumstances outside our control.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout. Incorrect addresses may result in delays or additional shipping costs.
Lost, Delayed, or Damaged Packages
If your package is delayed, appears lost, or arrives damaged, please contact HYER HAIR at info@hyerhair.com with your order information so we can review the issue and discuss next steps.
Contact Us
For shipping questions or assistance with an order, please contact us at info@hyerhair.com.
Returns & Refunds
At HYER HAIR, we want you to feel confident about your purchase. Please review our return and refund guidelines before placing an order.
Returns
For hygiene and product-safety reasons, hair oil products that have been opened or used are not eligible for return. If your order arrives damaged, incorrect, or defective, please contact us so we can review the situation.
Damaged or Incorrect Orders
Please contact us at info@hyerhair.com with your order number and clear photos of the issue as soon as possible after delivery. We will review your claim and determine an appropriate resolution.
Refunds
Refunds or replacements for eligible issues will be reviewed on a case-by-case basis. If a refund is approved, it will be issued to the original payment method where possible. Processing times may vary by payment provider.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.
Questions?
Email info@hyerhair.com for assistance with returns or refunds.
Privacy Policy
HYER HAIR respects your privacy and is committed to handling your personal information responsibly.
Information We Collect
When you browse our website or place an order, information such as your name, email address, shipping address, billing details, and order information may be collected. Our website platform and service providers may also collect certain technical information, such as browser or device data.
How We Use Your Information
We use customer information to process orders, arrange shipping, communicate about purchases, provide customer support, maintain website operations, and meet applicable legal obligations.
Payments
Payments are processed through the payment services available at checkout. HYER HAIR does not intend to store full payment card details on its own systems.
Cookies and Website Services
Squarespace and other website service providers may use cookies or similar technologies to operate the website, understand site activity, and support its functionality. Their data practices may be described in their own privacy notices.
Sharing Information
We may share necessary information with service providers involved in website hosting, payment processing, shipping, analytics, or other business operations. We do not sell customer personal information for money.
Your Choices and Privacy Requests
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. To submit a privacy request or ask a question, contact info@hyerhair.com.
Contact
For privacy-related questions, email info@hyerhair.com.
Terms & Conditions
Welcome to HYER HAIR. By accessing our website or purchasing our products, you agree to these Terms & Conditions.
Products and Descriptions
We make reasonable efforts to describe our products accurately. Product images, colors, and packaging may vary slightly. Please review product details before purchasing.
Orders and Payments
Orders are subject to acceptance and product availability. Prices, promotions, and product offerings may change. Payment must be completed through an accepted checkout method before an order can be fulfilled.
Shipping
Processing times and shipping estimates are described in our Shipping Policy. Carrier delivery dates are estimates and are not guaranteed by HYER HAIR.
Product Use and Results
HYER HAIR products are intended for external hair and scalp care as directed on the product label. Individual experiences and results may vary. We do not guarantee specific hair-growth or other results. Review the ingredient list before use, and discontinue use if irritation occurs.
Intellectual Property
Website content, branding, logos, product names, and original materials belonging to HYER HAIR may not be copied, reproduced, or used commercially without permission, except as permitted by law.
Website Use
You agree not to misuse the website, interfere with its operation, or use it for unlawful purposes.
Limitation of Liability
To the extent permitted by applicable law, HYER HAIR is not responsible for indirect or consequential losses arising from website use or product purchases. Nothing in these Terms limits rights or remedies that cannot legally be excluded.
Changes to These Terms
We may update these Terms & Conditions from time to time. Updates will be posted on this page with the revised terms.
Contact
For questions about these Terms, contact info@hyerhair.com.